Data We Collect and Why We Hold It
When you open an account, we collect your name, email address, mobile number and the payment method you use — bKash, Nagad or Rocket — to process deposits and withdrawals. Transaction records tied to those wallets are stored to handle disputes, verify payouts and meet any
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reporting obligations that apply in eligible regions. We also collect device data: your browser type, operating system, IP address and session activity. This helps us keep your account secure and flag unusual login attempts. If you contact support, the conversation — whether via live chat or
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email — is stored against your account for follow-up accuracy. We do not sell, rent or trade your personal information to marketing companies. Third parties who process payments or provide technical infrastructure receive only the minimum data needed to complete their function and are bound by
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data-protection agreements with us. Cookie data is collected automatically when you browse the platform; you can manage those preferences through the cookie banner or your browser settings. Retention periods vary by data type — account details are held while your account is active, and for a
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period after closure as required by applicable law in your region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.